1.1 All products as depicted on this website are available in selected delivery areas only.
1.2 All products are subject to availability. In the event of any supply difficulties, we reserve the right to cancel the order without notice.
1.3 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery/collection date.
1.4 Our products are not available for same day delivery or other special delivery services. Further information regarding delivery options will be presented when placing your order.
Prices
2.1 Prices listed within our store skinone.co.uk are valid for a maximum of 14 days of submitting your order.
2.2 Except where stated product prices exclude Delivery.
2.3 A processing fee may be applied to orders when using the following credit cards: Visa, MasterCard, American Express and PayPal.
2.4 Please note that from time to time, product and delivery prices on skinone.co.uk may vary.
Orders / Payment
3.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
3.2 We accept payment by Paypal and all major credit and/or debit cards, other than Diners, department store cards, and any other credit and/or debit cards as we may specify from time to time.
3.3 By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the skinone.co.uk site.
3.4 Submitting your order is subject to our acceptance of this offer. We will send you an automated email confirmation of your order details to advise that we are processing your order via the email address you provide. In case of any difficulties to meet your order or needs, We reserve the right to cancel if need be at any time.
Delivery
4.1 Except where stated, Standard Delivery is 5 business days, and a charge as applicable within the UK, Republic of Ireland, Isle of Man and Channel Islands, but please note, that at certain times of the year these prices can vary. If you request delivery to remote areas which are not normally delivered to by skinone.co.uk, you will be advised of any additional charges as soon as possible upon receipt of your order.
4.2 Selected products are not available for delivery to certain areas – where possible we will advise you of these restrictions before you place your order.
4.3 Some products will be delivered via courier to UK mainland addresses. Courier delivery will be charged appropriately depending on the location. We will advise you of the first available delivery date for your chosen item after you place your order. Every effort will be made to deliver within 5 working days, the exact delivery date cannot be guaranteed. Courier deliveries are not available for Scottish Highlands (and some Scottish Islands), Eire, Channel Islands, Scilly Isles, BFPO addresses & H.M. Prisons. Couriers cannot deliver to a University Campus, as generally there is no access beyond Security / Reception areas. Courier deliveries are not available for delivery at Weekends or bank holidays.
4.4 We will process orders received on Sundays or Public Holidays the next working day.
4.5 Deliveries via courier services cannot be delivered at specific times. All orders will be delivered during the working day between 7am and 7pm.
4.6 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.
4.7 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. If for any reason we find that our delivery could not be done due to inaccurate details, we will have to charge delivery charges again for a re-attempt.
4.8 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
4.9 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
4.10 In respect of orders outside the UK, Channel Islands and Republic of Ireland, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, cannot be guaranteed.
4.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
4.12 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
Cancellation/Amendments
5.1 If, for any reason, you wish to change or cancel your order you can do so, subject to clause 6.2, by calling +44 7863 339581 or emailing: [email protected]. Alternatively, you can cancel your order, subject to clause 6.2, by filling in the customer feedback form on our contact us page. Please give 48 hours notice before the requested delivery date.
5.2 We regret that you may not cancel an order for (i) perishable goods once your order has been dispatched; or (ii) customized goods if as at the time you seek to cancel, the customization process has begun.
5.3 In respect of non-perishable non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for the costs of returning the goods which must be returned within 14 calendar days of canceling. You are not entitled to reimbursement of costs for enhanced delivery. Skinone.co.uk have the right to deduct an amount for diminished value of goods.
5.4 In the event that goods are to be returned please return them to: Customer Services Department, SkinOne UK Ltd , 71-75 Shelton Street, Covent Gardens London WC2H 9JQ, United Kingdom and you will receive a full refund, subject to clause 6.3.
5.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Customer Contact Centre
6.1 In the event that you are not satisfied with the Service, any complaints should be addressed in the first instance to: By email: [email protected] By telephone: +44 7863 339581
6.2 Our Customer Service Contact is available from 7am until 7pm Monday to Thursday, 7am until 7pm on Friday.
6.3 Because of the nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
Complaints policy:
In the event of any complaint please contact us and we’ll do all we can to put the situation right, or, if you prefer, give you your money back.
Disclaimer
8.1 Whilst we agree to use all reasonable endeavours to ensure that the skinone.co.uk Site and/or the skinone.co.uk Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the skinone.co.uk Site and/or the skinone.co.uk Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the skinone.co.uk Site and/or the skinone.co.uk Service impossible or impractical.
8.2 We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the skinone.co.uk Site and/or the skinone.co.uk Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the products supplied.
8.3 We shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
8.4 skinone.co.uk understands that it is under a legal duty to supply goods that are in accordance with the contract.
Use of skinone.co.uk.co.uk discount voucher codes
9.1 skinone.co.uk.co.uk discount voucher codes (also abbreviated to ‘Voucher codes’) can only be used against purchases made on skinone.co.uk.co.uk for delivery to UK addresses only.
9.2 Voucher codes must be entered in the relevant section of the order process on skinone.co.uk. We are unable to apply a discount to orders already placed.
9.3 Voucher codes are usually restricted to one use per customer and should not be passed on to additional recipients.
9.4 Voucher codes may also be set to a maximum number of redemptions – if we are not able to accept the discount code you have entered it will be because the code has expired or maximum redemption level for promotion exceeded. We will advise you accordingly in the order process and the discount will not be applied.
9.5 Selected voucher codes may be restricted for use against specified products – where possible, details of any restrictions will be communicated at the point where we promote the voucher code to you.
9.6 Voucher codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.
9.7 Where the voucher code entitles you to a percentage discount, the discount will not be applied to the delivery charge (‘delivery’ includes additional delivery services, which are charged in conjunction with skinone.co.uk Delivery, for example ‘AM/PM delivery’ charge).
9.8 Where the voucher code entitles you to a free delivery offer, this will be for skinone.co.uk UK standard next day delivery charge (£10.00). Certain delivery dates however incur additional charges, such as delivery on Sunday’s or Bank Holiday’s etc.
9.9 Voucher codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the discount code you have entered.
9.10 We cannot be held responsible for non-availability of skinone.co.uk which may prevent use of Voucher codes.
9.11 Changes to these terms of use may be made at any time.
9.12 skinone.co.uk discount voucher codes are not valid when purchasing skinone.co.uk Gift Cards, but can be used in conjunction with an skinone.co.uk Gift Card to make a purchase on www.skinone.co.uk.
General
10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the skinone.co.uk Site and/or the skinone.co.uk Service from time to time. We will post any changes on the skinone.co.uk Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the skinone.co.uk Service or skinone.co.uk Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
10.2 Additionally, we reserve the right to suspend, restrict or terminate access to the skinone.co.uk Site and/or the skinone.co.uk Services for any reason at any time.
10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the skinone.co.uk Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
10.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Intellectual Property
11.1 All other rights, including copyright, in this website are owned by skinone.co.uk British Unit. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is prohibited without the permission of skinone.co.uk British Unit. You may not modify, distribute or repost something on this website for any purpose.
11.2 Selected editorial articles contained on this site remain copyright.
My Account service – terms and conditions
12.1 The skinone.co.uk.co.uk My Account Service is provided as a complimentary feature by skinone.co.uk British Unit (‘skinone.co.uk’) for your personal use subject to these Terms and Conditions. In order to provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information which we collect will be used solely for the purposes of providing the Service.
12.2 To register with the Service you must be over eighteen years of age.
12.3 When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box).
12.4 If skinone.co.uk has reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend use of the Service.
12.5 You must ensure that the details you provide on registration or at any time are correct and complete.
12.6 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the ‘About Me’ Personal Profile section of My Account. This will ensure that the Service we provide is accurate and up to date.
12.7 Use of the Service is intended to assist with purchases to be made via the site. The Service must not be used for the following purposes:
Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Gaining unauthorised access to other computer systems. Interfering with any other person’s use or enjoyment of the Site.
12.8 skinone.co.uk reserves the right to refuse to post material on the Site, or to remove material already posted on the Site.
12.9 Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
12.10 Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
12.11 These Terms and Conditions operate in conjunction with general Terms & Conditions of the Site governing overall use and order placement. We are committed to protecting your privacy, further information is contained within our Privacy Policy.
12.12. If you have any queries please contact us using the contact details below:
12.13 We have obligations in relation to your personal information under the Data Protection Act 1998. Some of the information you provide may be “sensitive” information under the Act (i.e. information on “delicate” matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexuality etc). By registering for the Service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.
Social Media Terms of Use Policy
The following Terms of Use Policy applies to anyone accessing or posting to skinone.co.uk British Unit’s social media sites or blog. skinone.co.uk’s social media sites are defined as the following channels:
General Social Media Terms of Use By using or accessing any of skinone.co.uk British Unit’s social media sites, you agree to comply with this Terms of Use Policy as well as other engagement rules as defined by the individual social media platforms (e.g. Facebook Statement of Rights and Responsibilities, Twitter Terms of Use etc.).
Posting on skinone.co.uk’s Social Media Sites or Blog You must be aged 18 or over to post to an skinone.co.uk social media site. By posting to an skinone.co.uk social media site, you agree to be solely responsible for the content of all information you contribute, link to or otherwise upload. You agree that everything you post shall be truthful, accurate, not misleading and offered in good faith and that you have the right to post such content. You agree not to post any of the following: False, misleading or deceptive comments. Materials that contain confidential material or violate a third party’s right of privacy Any photos or comments that include or depict profanity, pornography, threats, hate speech, incite violence,, personal attacks, illegal statements or unsafe practices Content attempting to impersonate someone else including, but not limited to, customers, clients, skinone.co.uk employees, member florists, suppliers, partners or other community members. Unauthorised commercial communications (spam). Viruses or other malicious codes By posting to an skinone.co.uk social media site, you agree to be respectful to other community members as well as skinone.co.uk’s community management team.
Content Moderation skinone.co.uk reserves the right to moderate content posted on its social media sites. Any posts not in line with this Terms of Use Policy will either be deleted or not posted, as determined solely by skinone.co.uk, at the sole discretion of skinone.co.uk. skinone.co.uk reserves the right to remove or report any posts which could be deemed inappropriate or offensive. Repeated violations of this Terms of Use Policy may result in a user being banned or blocked from skinone.co.uk’s social media sites and reported to the appropriate social media platforms. Any threats made against individuals or property will be reported to the police.
Privacy Protection Be smart about protecting yourself, your privacy and the privacy of others. What you publish is widely accessible and may be around for a long time, so carefully consider what you post. Do not post personal or sensitive information about yourself or others, including bank account information, information that may be used to locate yourself or another, or information which could otherwise be deemed to constitute an invasion of another’s privacy.
Content and Copyright skinone.co.uk assumes no liability for errors or omissions in any material on skinone.co.uk social media sites. For any content you post on skinone.co.uk’s social media sites, you warrant that it is your own original work or if it is covered by intellectual property rights owned by third parties, you represent and warrant that you have obtained all rights to that third party content and specifically grant to skinone.co.uk a worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable right and license to exercise all copyright, publicity, moral rights and any other IP rights with respect to any such content you provide.
Social Media Complaints Policy skinone.co.uk welcomes feedback about its products and services. If you contact us about a complaint on skinone.co.uk’s social media sites, you will be responded to by a member of the online customer service team who will endeavour to reply to and resolve your complaint in a timely manner in accordance with skinone.co.uk’s Customer Services Policy. skinone.co.uk has a zero tolerance approach to customers who use abusive or threatening language and will take action to protect its online customer service team including removing offensive posts and reporting the user to the appropriate social media platforms and, if deemed necessary, the police. Between the hours of 8am and 8pm skinone.co.uk will always endeavour to respond to your complaint within 5 working days of posting.
